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goldshellminer > After-sales FAQ
After-sales FAQ
Includes Miner FAQ, Watch FAQ, Transportation FAQ, Accessories FAQ, and others.
__Which mining pools does the miner support?
__Does my miner support other cryptocurrencies?
__What type of power supply should I use for the BOX series?
__What should I do if the HW error is high in the hashboard status shown below the hashrate chart?
__Why does the MAC address change often?
__Why does the hashrate between miner dashboard and mining pool is different?
__How to recovery factory setting to watch?
__How can I find the valid serial numbers (SN) of the watch?
__If I want to return or exchange the watch, what should I do?
__Why can't my watch's alarm make sound?
__Why isn't my watch vibrating for notifications and alarms?
__Can I wear this watch while swimming?
__How do I check my logistics information?
__How to pack miner properly?
__How to pack miner's PSU properly?
__How to pack the hashboard properly?
__How to avoid customs duties during the return for repair or replacement?
__How much should I declare on the item?
__Can you provide the specifications of the parts, such as the fan, Wi-Fi antenna, chips or some screws?
__Can I purchase the hashboard from you?
__How can I purchase spare parts from you?
__What should I do if my miner cannot connect to Goldshell Zone and shows "login fail"?
__The deleted miner reappears in the miner list.
__Unable to scan miners
__How to submit support ticket from the APP, web or web widget correctly?
__How to submit After-sales/Technical support ticket from the web correctly?
__How to enter debug website and obtain the logs?
__Do you buy back miners?
__Why haven't I received a reply after sending an email？
__What should I do if my after-sales request has been marked as "solved"?
__My miner information is displayed on the front page of the uGapp, but the deployment location is empty. What should I do?
__Why my miner always shows as “Offline”?
__What should I do if I set up my miner but the indicator light is always red?
__I would like to check the miner information, but I'm unable to connect to Bluetooth successfully. How can I solve this problem?
__Is it normal to see alternating yellow and green lights after my miner goes online?
__The LoRa antenna and GPS antenna cannot be screwed all the way down, is it normal?