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Knowledge Base  >  After-sales fees
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After-sales fees

Includes shipping costs, maintenance fees, and unit prices for accessories.

Shipping cost refers to the freight incurred by Goldshell when sending replacement or repair parts to the customer.

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The customer is responsible for the shipping cost for Product(s) that are not directly purchased from Goldshell's official channels. 

The customer is responsible for both the repair cost and shipping cost for out-of-warranty Products.

For more details, please refer to Goldshell After-sales Terms.

Please note that we assume customers accept general repair and repair for BOX miner, which means that we will not confirm with the customer before proceeding with these types of repairs. You cannot request us to return the item without repairing it.
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