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Knowledge Base > Order FAQ > Order status
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Order status
What is the status listed in my Goldshell account?
| Order Status | Meaning |
| Processing | You have placed your order successfully. Please wait for your tracking number to be updated. |
| On Hold | Your order is processing right now. Please wait for your tracking number to be updated. |
| Failed | Two reasons might cause a failed order:
To solve this situation, please submit the ticket. Goldshell representative will reach you back within 48 hours. |
| Cancelled | If the system fails to confirm your payment within 1 hour after the order enters the "Pending Payment" status, the order will be canceled.
In case of a payment anomaly, if you complete the payment after 1 hour and our receiving wallet confirms the payment, the official website's system will not automatically change the order status. Orders in the "Cancelled" status will not be processed actively. To solve this situation, please submit the ticket. Goldshell representative will reach you back within 48 hours. |
| Confirmed | This status is used as the proofment of your after-sale payment.
Please contact after-sale team with your order number to move to the next step once you finished the payment. NOTE: Your after-sale tracking number will not updated here. |
| Waiting | Once you are underpaid and need to pay for the remaining amount, we will send the link to you and wait for your payment. During that time period, the status will shown as "Waiting". |
How long will it take me to receive the tracking number?
Goldshell official shop will update your tracking number in 7-10 business days. Please refer to our product page for the latest shipping date.
If you haven’t received your tracking number after 10 business days, please go to Submit a request and select “Shipping” to fill out the tickets. Goldshell staff will contact you within 48 hours.
Why is my order status 'On Hold'?
'On hold' is because your order status used to be ‘Failed'/'Cancelled'. Goldshell representative has confirmed your payment. The order status will change manually to 'On Hold'. During this time, your order is processing right now. Please wait for your tracking number to be updated.
I already made the payment, why is my order status shown as Failed/Cancelled?
There are the meaning of these two order statuses:
Canceled: Once the order is created and we haven’t received your payment within one hour, your order will be canceled automatically. Please DO NOT make a second payment to a canceled order.
Failed: The delayed payment or underpayment will lead to a failed payment
You will receive an email with a link to pay for the remaining amount from a Goldshell representative if necessary.
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