It is necessary to pack the PSU properly. According to the after-sale term, we will not be responsible for the damage, loss, and other risks that occur during transportation. Failure to properly pack the Products for transportation (including unpacked Products, Products without cushioning, inappropriate packaging materials, etc.) may void the warranty.

How to pack one miner's PSU properly?

1. Prepare a cardboard box, foam, bubble wrap, and tape.
2. Make sure the miner’s PSU is disconnected from all other components and cables.
3. Wrap the PSU in bubble wrap, the bubble side facing the PSU, to protect it from damage during the packing process. (Notes: each PSU should have at least 5 layers of bubble wrap)
4. Place the PSU into a sturdy box, making sure it fits securely and is not rattling around in the box.
   
5. Fill any empty spaces in the box with foam peanuts or other cushioning material to prevent the PSU from shifting during transit.
6. Securely tape the box shut, using at least two layers of packing tape.

How to pack more than one miner's PSU properly?

1. Prepare a cardboard box, foam, bubble wrap, and tape.
2. Make sure the miner’s PSU is disconnected from all other components and cables.
3. Wrap the PSU in bubble wrap, the bubble side facing the PSU, to protect it from damage during the packing process. (Notes: each PSU should have at least 5 layers of bubble wrap)
4. Place the wrapped PSUs one by one in the box, making sure each PSU fits securely and is not rattling around in the box.
5. Fill any empty spaces in the box with foam peanuts or other cushioning material to prevent the PSUs from shifting during transit.
6. Securely tape the box shut, using at least two layers of packing tape.

Reference pictures:

It is necessary to pack the hashboards properly. According to after-sale term, we will not be responsible for the damage, loss and other risks that occur during the transportation. Failure to properly pack the Products for transportation (including unpacked Product, Product without cushioning, inappropriate packaging materials, etc.) may void the warranty.

How to pack one hashbard properly?

1. Prepare cardboard box, foam, bubble wrap and tape.
2. Place the hashboard on bubble wrap and then tape it tightly. (Note: each hashboard should have 5~6 layers of bubble wrap)
3. Put padding material around the cardboard box, such as foam or bubble wrap.
4. Place the wrapped hashboard in the box.
5. Fill the box with bubble wrap or foam until the hashboard won't move in transit.
6. Seal the box with tape. ( Note: each side of the box should be tapped)

   Click here to check the packing video.

How to pack more than one hashboard properly?

1. Prepare cardboard box, foam, bubble wrap and tape.
2. Place the hashboard on bubble wrap and then tape it tightly. (Note: each hashboard should have 5~6 layers of bubble wrap)
3. Put padding material around the cardboard box, such as foam or bubble wrap.
4. Place the wrapped hashboard one by one in the box and separate the boards with foam. This will prevent them from shifting and damaging each other or the box.
5. Fill any remaining space with packing material such as bubble wrap or foam until the boards won't move in transit.
6. Seal the box with tape. ( Note: each side of the box should be tapped)
   
   Click here to check the packing video.

NOTE: Customs and/or excise duty (with ad valorem rates) and Goods and Services Tax (GST) are levied on the customs value of imports.

1. Customs declaration

When returning a product for repair or replacement, it is generally advisable to indicate on the customs declaration that the product is a "return for repair" or "return for replacement" . This can help to avoid or reduce customs duties and taxes, as the product is not being imported for commercial purposes.

2. Information about the product

It is also important to provide detailed information about the product, including its value, origin, and identification codes.

How much should I declare on the item?

Please ensure that you declare the value within $200 and describe the product as "returning for replacement or repair". Failure to do so may result in additional customs clearance fees being charged to the client.

(Please note that even if you declare the value of the item within $200 if the customs authorities determine that the actual value exceeds $400 (SGD), which equals to $300 (USD)  they may still levy consumption tax. Unfortunately, this is beyond our control, as the customs authorities have their own valuation methods and criteria. Therefore, we would like to suggest you to set the value as low as possible)

How do the customs determine the value of the item?

What should I present the items to the customs?

You can present it as a COMPUTER SERVER, with HS CODE 8517699000. Please do not describe it as goods, otherwise, additional customs clearance fees will be charged to the client.

Overall, the key to avoiding customs duties during a return for repair or replacement is to provide clear and accurate information about the product and its purpose and to work closely with the appropriate authorities and carrier to ensure that all requirements are met.

Please ensure that you declare the value within $200 and describe the product as "returning for replacement or repair". Failure to do so may result in additional customs clearance fees being charged to the client.

Please note that even if you declare the value of the item as $200 if the customs authorities determine that the actual value exceeds $400 (SGD), they may still levy consumption tax. Unfortunately, this is beyond our control, as the customs authorities have their own valuation methods and criteria. Therefore, we would like to suggest you set the value as low as possible.

We suggest you to use International couriers such as, Fedex, DHL, UPS to send us the package to avoid delay in the repair or replacement process.

No. We cannot claim warranty returns/replacements to reduce tariffs.
Items with this kind of description will be censored more strictly by customs authorities.
Also, many documents have to be provided before and after the shipping. Even after that, the customs will still levy duties on the items based on the value of goods.

We're sorry, but we cannot ship the item as a "gift" or declare a lower price on the item to avoid duties. As a company, we must comply with all customs regulations and laws. The value of the repaired or replacement item will be declared accurately on the shipping documentation to avoid any issues with customs. We appreciate your understanding.