There are two methods to recover the factory setting.

Method 1: Reset through Goldshell Zone

You can open the “GoldshellZone” APP and open the home page of the watch. Then click on the "Factory reset" below "Others". Then click on the option of "Confirm to recovery".

Method 2: Reset through the watch itself

Open up the setting of your watch. Scroll down to the bottom of the options list and click on "System," then click on "Factory Data Reset" and "CONFIRM."

You can open the “GoldshellZone” APP and click on the wearable device. Then connect to the device by clicking it and connecting the Bluetooth or just scan the QR code in the watch. After connecting to the wearable device, you can find the SN by clicking on the device information. 

If you want to return or exchange the watch, you simply need to perform a factory reset on the paired watch through the app and unpair it. After that, you can contact customer support to initiate the return or exchange process.

You can check if the volume on your watch is set to zero. If that's the case, please adjust the watch's volume to a different level. If the issue persists, please contact our customer support for further assistance or a replacement.

You can check if your watch is in "Do Not Disturb" mode or if the vibration intensity on your watch is set to zero. If either of these situations is true, please disable "Do Not Disturb" mode or adjust the vibration intensity to a different level. If the issue persists, please contact our customer support for further assistance or replacement.

Our product boasts an IP67 dust and water resistance rating, indicating its ability to withstand short-term immersion in water up to a depth of 1 meter. However, it is important to note that it is not specifically designed for prolonged submersion. Therefore, we do not recommend wearing the watch while swimming or engaging in water activities for an extended duration.

For special watch faces like Dogecoin or Bitcoin watch faces, GoldShell Zone automatically includes them in the list of monitored cryptocurrencies after downloading the watch face.

You can verify if the specific cryptocurrency is being monitored by checking the cryptocurrency list. If it is not being monitored, you can tap on the "Follow" button to start monitoring it.

If re-following the cryptocurrency does not resolve the issue, you can try deleting the current watch face and then re-download it.

Issue description: When pairing the wearable device with an iOS phone, the connection is successful in the GoldShell Zone app, but there is an abnormal connection status in the system Bluetooth settings.

Solution: You can try turning off your system's Bluetooth and then turning it back on. Open the GoldShell Zone app and wait for the system to prompt a pairing dialog and a notification permission dialog. Select "Pair" and "Allow" respectively.

To determine the status of the Bluetooth signal on your watch, please refer to the color of the Bluetooth icon on the watch face page. If the icon appears white, it indicates that the Bluetooth signal on the watch is currently turned off. To establish a connection, simply tap on the icon to change its color to yellow, and then proceed to search for the Bluetooth signal of your watch. This will enable you to establish a successful connection.

Given that the watch currently only supports displaying seven languages, it can only recognize messages pushed in those seven languages. Rest assured, we are actively working on improving this aspect in the future.

You can access the notification settings on your watch to confirm if the notification permission for Goldshell Zone is enabled. In Goldshell Zone, you can add your favorite cryptocurrencies and set price change alerts for them. This way, when your watch is connected via Bluetooth, it will receive cryptocurrency price alerts.

The inconsistency in time display may be due to the default factory settings of the watch not matching your preferred time format. You can enter the settings menu to check if the time format is set to either the 12-hour clock or the 24-hour clock, depending on your personal preference.

You can access the weather notification feature in the GoldShell Zone app while your watch is connected to check if you have enabled weather notifications in the app settings. Once enabled, your watch should receive current weather notifications while it is connected.

It's possible that your watch has entered a depleted state due to prolonged storage. To resolve this, we recommend waiting patiently for 3-5 minutes and checking if the watch displays the charging animation. If you still don't see any charging animation after ten minutes, please don't hesitate to reach out to customer support. We will be happy to assist you further or arrange a replacement if necessary.

If you happen to observe a rapid drain in your watch's battery, we recommend considering a few adjustments to optimize its battery life. One effective measure is to lower the screen brightness to a more conservative level. Additionally, disabling the wrist raise feature can also contribute to extending the battery's longevity.
By implementing these simple steps, you can potentially enhance the battery performance of your watch and enjoy prolonged usage.