Order Policies

• Your payment is incomplete. And you did not complete the replenishment within 7 working days.
• Your purchase quantity exceeds the purchase limit.
• You purchased an invalid product. (E.g. payment for a mock link)

NOTE: Please make sure we can contact you through the order information. We need to communicate with you via email or phone about possible shipping issues.

Order and payment >>

Delivery will only be arranged after the order is fully paid. Delivery services are provided by third parties such as DHL and FedEx.

1. The date of shipment:

The estimated delivery time will be announced on the shop details page.

• The shipment time is only an estimate. We will notify you of the exact delivery time by email.
• It will take you 5-7 business days to receive the package after you get the tracking number (except for some countries with difficult customs clearance)

2. Logistics Services Provided by Third Parties

We will provide free shipment service through third-party logistics services.
We are not responsible for the transportation problems caused by the following situations:

• Delivery delays due to queuing issues in the logistics warehouse. ( We will publish an announcement on Twitter:@goldshellminer)
• The product was lost during transportation.

1. Taxes and Custom Duties

Our products are excluded from all value-added taxes and customs duties. You will be solely responsible for paying any outstanding taxes and duties as per your country’s law and customs.

2. The product has been returned.

We will re-ship your order, but any additional charges (“Return Expense”) shall be borne by you. The following situations will cause return：

• You didn’t pay the tariff in time.
• The delivery address is incorrect.
• The local logistics company failed to contact you.

If you encounter problems during customs clearance, please submit a support ticket. Staff will assist you to deal with related issues.
We will notify you of shipping issues via shipping@goldshell.com

• It is not allowed to change the delivery address after placing the order.
• If you need to specify a logistics company or declare a price, please leave a note when placing an order.
• Products may be sent from different warehouses. If you purchase several products, you will receive multiple tracking numbers.

1. A failed order

If your payment is incomplete (lack of handling fees), your order will fail. The staff will provide you with a replenishment link via email.
Please note that all replenishment links will only be sent to you via chihiro@goldshell.com.  Please don’t trust payment links from other mailboxes.

2. Overpayment

After the order is generated, Goldshell does not provide a refund service. Please invest cautiously.
If you overpay, we will provide you with a refund service. Please submit a support ticket. Staff will assist you to deal with related issues.

• You must provide the following information: # order number; # payment voucher; and # Coinbase reference code. The staff will confirm the refund information and wallet address with you.
• Please notice, we will deduct the handling fee from the refund amount. Handling fees include transaction fees of 1% from Coinbase. DAI, USDC, and ETH on the Ethereum chain will charge an additional gas fee of $25.
• Refunds will be completed within 10-14 working days.

3. Cancelled orders

If you have completed the payment, but the order is not successfully generated. Please submit a support ticket. Staff will assist you to deal with related issues.
You need to provide: Payment voucher; Coinbase reference code; Transaction link.

The After-Sales Maintenance Service period starts from the date of delivery. The complimentary after-sales service is within 180 natural days.