1.We will reply to your email in 48 hours of working day, except holidays. So please do not send too much emails, otherwise the order we reply will base on your latest email, which may cause we cannot reply your old emails in time.
 
2. If your email is registered in our official website, you can check the process here [ Click on]. If it is not, don’t forget to check your spam, our email might land there.
 
3. To reply your email more efficiently, please do not forward your previous emails, actually, here we can see all your emails no matter old or new.
 
4. If you have payment issue, miner setup & situation, click FAQ to do self-service.